Before initiating a withdrawal there are some steps that you need to follow. Make sure you read the following points carefully, for a correct process.

When it comes to withdrawals, you need to remember that these will be issued using the same method, as for the deposits you’ve made. If not possible, let your Account Manager know, beforehand.

You will be able to request a first withdrawal after your account has been properly verified. In order to do so, and comply with anti-money laundering policies, eXcentral will request for the following verification documents:

• Proof of ID – Photo identification, including passport (both pages need to be seen),ID card (front and back sides) or driver’s license (front and back sides).
• Proof of residence – Confirm that you are a resident of the country accepted by eXcentrals, with the following documents: Bank or credit card statement (electronic PDF copies accepted), recent utility bill, (water, electricity or telephone bill, internet, council tax). We do not accept Mobile Phone Bills.
• Verify your payment method by sending a colour picture of both sides of your credit card. Make sure the CVV and first 12 digits of your credit card number on the front and back side are covered.
• E-wallet (Skrill, Neteller) – please send a screenshot of such e-wallet showing name, email, e-wallet ID made from your Computer.

For more information regarding the withdrawal process, read our full Withdrawal Policy.