Frequently Asked Questions
We use Secure Sockets Layer (SSL) technology with 128-bit encryption along with firewalls to ensure the highest possible protection for your banking transactions.
When funding your eXcentral account you can choose from a variety of methods, as Credit/Debit Card Deposit (Visa/Mastercard),
e-Wallets (Skrill, Neteller) and wire transfers.
If you wish to deposit funds in your trading account, simply sign in, make sure you have completed the registration and verification process , click on the button ‘Deposit’ and choose the best deposit option for you.
Yes. You only need to make a deposit in order to start trading.
You can make a deposit in one of the following currencies: EUR, USD, GBP, CHF, JPY, RUB
The minimum deposit is 250 (EUR, USD, GBP).
As per regulations, only the client who makes the registration can trade.
All our documents can be found on our Legal page.
Paying taxes is your personal responsibility under the legislation of your region.
Regulatory bodies are monitoring brokers’ operations, making sure traders like you are not cheated, scammed or mistreated in any way.
Excentral International is operated by OM BRIDGE (PTY) LTD, a South Africa investment firm, licensed and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa with FSP License Number 48296. OM BRIDGE (PTY) LTD Address: Unit 6C3, 159 Rivonia Rd, Sinosteel Plaza, Morningside Ext 39, Sandton, Gauteng, 2146, South Africa.
During the registration process, all clients must indicate their full name, as indicated in the official documents, that will then be used to confirm the real identity of the account holder.
The accounts can be used around the world, but the availability of jurisdiction may also depend on your country of residence. eXcentral doesn’t offer its services within USA, Canada, Japan, Australia, Israel and certain EU member states. The Company reserves the right, at its discretion to decline registration from other regions, such as FATF high risk jurisdictions or countries that are subject to sanctions.
The only specific computer requirements are regarding your browser, that needs to be: Explorer 8.0 and up, Google Chrome 4.0 and up or Firefox 3.6 and up. Your Java script needs to be enabled in order to trade on our site. Flash player needs to be installed so you are able to view our site elements.
Yes. At eXcentral we use cutting edge technology to ensure your information is secure and private. Among other methods, we use 128bit SSL encryption.
There are several reasons why your trading activity isn’t working. It is best you contact our support team or your dedicated Account Manager for help with this issue.
The maximum available leverage when trading with eXcentral is 1:400.
You can find all the available information on the Swap Fees page.
You can find all our available accounts In the Trading Accounts section.
eXcentral will request for the following verification documents, issued on the name of the account holder:
Click on the Login button, and then press Forgot password (or click here). After entering your email you will receive an email with further instructions.
With your Demo account, you can trade with virtual money, while with
a Live Account you trade with real money.
To log in to your account you will need to click the Login button, enter your username and password and then click the ‘Submit’ button.
eXcentral follows a strict regulatory framework while all clients’ funds are held in split accounts at leading banks to ensure investment security.
Find detailed information about the protection of your funds here.
If any of your personal info (such as home address) has changed, you can update your private information on your personal account. Alternatively, you can contact us.
As soon as you login to your private account you can view your account balance at the top of the page.
You can see all your transactions in the transaction history, once you login to your trading account.
You can withdraw, as long as you have sufficient free margin in your account to cover the withdrawal amount and any extra fees that may occur.
You can withdraw your profits the same way you place any other withdrawal request. However, note that profits will be sent separately, and can only be processed in a bank account or e-wallet, while the amount originally deposited goes to the same account from which you deposited from.
Clients with fully verified accounts and trading activity retain the right to avoid withdrawal fees. For the rest withdrawal requests, a fee will apply, (the Company reserves the right to charge a withdrawal fee at an amount equal to 80 EUR/USD/GBP) please see company fees here.
If your account has not been verified in accordance with the terms of the company you will be informed of the procedure you will need to follow to verify your account. In the absence of the required compliance with the verification conditions then we reserve the right to cancel the withdrawal request after 7 days.
If you have completed the necessary verification procedures, then your Account Manager will contact you to verify the withdrawal request. The money will be released no later than the 8th day following the request, unless something unusual is observed.
Once the funds leave your account, it will take them up to 10 business days (depending on your bank) to be funded back in the account from which you deposited. Due to strict principles, to ensure that funds are sent back to their original source, please fill in all your account details correctly and make sure that your account is approved.
You can withdraw all the available capital from your account at the time of your request. The amount however, can’t include any funds currently used in opened transactions.
Withdrawal requests can be placed by logging in and following the instructions in the withdrawal page in the client area.
The minimum withdrawal amount from your eXcentral account is $50 USD for Credit Card and $100 for Wire Transfer. If you’re using e-wallets, you can withdraw any amount, as long as this amount covers the fees.
Yes it is. You can cancel the withdrawal if the transfer hasn’t been processed yet. Your funds will then be returned to your trading account.
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you can afford to take the high risk of losing your money.